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FAQ
Find answers to your questions!
- Whom do I contact if i need assistance buying online?
- What shipping methods can I choose from?
- How long does it take for the shipment to arrive?
- How long does it take for the order to be processed?
- Do you ship to my country?
- Can I get a tracking number for my order?
- Are gift wraps available for purchased items?
- What is your return policy?
- What forms of payment are accepted?
- Do you accept custom orders?
- Do you do wholesale? Whom do I contact ?
- Do you sell other types of silk (e.g., Chinese, Indian) or garments made out of other fabric?
- Is silkClick.com silk washable?
- How do I recognize real silk?
- Where can i direct a store compliment or a complain?
- Whom do I contact if i need assistance buying online?
silkClick.com team will be glad to guide you through our simple ordering process. If assistance is needed, do not hesitate to contact us at info@silkclick.com.
- What shipping methods can I choose from?
You can choose between two options:
- FREE of charge delivery worldwide with standard shipment operated by Thailand Post International,
- Fedex International delivery.
You can find more information at our Shipping and Delivery pages .
- How long does it take for the shipment to arrive?
FREE of charge delivery usually takes about 2-3 weeks depending on the shipping country, Fedex International delivery takes approximately 1 week.
You can find more information at our Shipping and Delivery pages
- How long does it take for the order to be processed?
Normally all orders are dispatched within 24h of the confirmation.
You can find more information at our Shipping and Delivery pages
- Do you ship to my country?
silkClick.com is pleased to deliver nearly anywhere in the world! If FedEx is available in your country, we can deliver there as well!
- Can I get a tracking number for my order?
When Fedex International shipping method is used, a tracking number will be e-mailed to you for tracking the order. No tracking number is available for FREE deliveries.
- Are gift wraps available for purchased items?
All products are delivered wrapped in a beautiful, completely handmade mulberry paper. The complimentary elegant packaging is perfect for any occasion.
- What is your return policy?
If for some reason you should wish to return anything purchased from silkClick.com, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within 7 days of goods receipt and in original, undamaged packaging.
You can find more information at our Return and Refund pages.
- What forms of payment are accepted?
We accept Visa, MasterCard and American Express credit cards as well as Paypal payments.
You can find more information at our Payment and Security pages.
- Do you accept custom orders?
We do accept orders for custom products (especially for cushions and bathrobes), please contact us at info@silkclick.com
- Do you do wholesale? Whom do I contact ?
We do offer wholesale discounts for big orders for retail and wholesale companies. Please contact us at info@silkclick.com
- Do you sell other types of silk (e.g., Chinese, Indian) or garments made out of other fabric?
All silkClick.com products are made of pure 100% Thai silk. Furthermore, we deal only with silk handwoven in small villages in Thailand.
- Is silkClick.com silk washable?
- How do I recognize real Thai silk?
- Where can i direct a store compliment or a complain?
silkClick.com would be glad to hear from you regarding any compliments or complaints. We will do our best to improve our customers shopping experience; and we would be thrilled to hear the compliments as well. Do not hesitate to contact us at info@silkclick.com.
Yes! Although to keep the silk garments in top condition for years we recommend gentle hand washing. silkClick.com has prepared for you a detail guide on how to take care of your silk.
silkClick.com has identified a few simple steps that will help you recognize real silk fabric from silk imitation.